REPAIR FORM

Date:  4/19/2024 *Required Fields
PLEASE TELL US ABOUT YOURSELF
Name of the Tool Owner (Primary Contact for Repair)*
 
Company Name of the Tool Owner*

 

Street Address of the Tool Owner*
 
City*

 

State*
 
Zip Code*

 

Telephone Number of the Tool Owner*
 
E-mail Address of the Tool Owner*

 

How would the TOOL OWNER like to be contacted for repair estimates or if additional work is required for the tool?
Telephone E-mail
How do you want to ship the tool(s) to ProService?
FedEx 2-Day Air FedEx Ground
How should we ship the tool back to you?
FedEx 2-Day Air FedEx Ground
Note: All tools ship to TapeTech via FedEx 2-Day Air. Tools from AK and HI ship FedEx 2-Day Air in both directions (no Ground option).
Do you want the old parts returned to you?
Yes ** No
** Additional shipping & handling charges apply.
For ProService Repair Partner Use Only
TapeTech Account# or Ames Store#
 
Purchase Order #*
 
E-mail Address*

 

Required
 

Required
Schedule a FedEx Pickup for this ProService Tool
Pickup Request Information
Package Location
 
Location Description
 
Suite Number
Required
 
Required
 

Required
Pickup Date
 
What Time will Package be Ready?*
 
What Time does Business Close?*

 
Required
 
Required
NEXT, TELL US ABOUT THE TOOLS
Tool Model Number*
 
Tool Serial Number*

 

Type of Repair Service Requested*
 
Cost+

 
Description of Problem *
 

Is this tool being submitted for Warranty Repair? Yes No
Purchase Date of the Tool:*
Required
I pre-approve the Repair based on MAXpro Pricing Yes No
Repair Approval Level $ (Complete any repairs up to this amount without additional approvals.)

Do you want an Estimate before we repair the tool? Yes No. Please repair the tool as needed.
(NOTE: If the tool was not registered online you will need to provide a copy of the invoice upon request).
Total* of all requested repair packages: $
*Does not include additional parts, if required, or custom repair quotes
Upload up to 3 images ( jpg, jpeg, bmp, gif, png ) of the problem with your tool that needs servicing.
To upload multiple images, click the Choose Files button below. When prompted to select your files, hold the Control (Ctrl) Key on your keyboard and left click your additional files (up to 3 maximum).

Select Tool Images:


(Total file size limit is 7 MB)



For ProMaintenance Customers Sending Tools for Proservice
If you have an active Promaintenance Plan,please enter the ProMaintenance Plan # here.ProMaintenance Customers receive 10% off on all qualified ProService repairs.
 

Sorry, that is not a valid ProMaintenance Plan number. Please check the number and try again.
 
Your ProMaintenance Plan has been verified. You will receive 10% off any qualified ProService Repair. Please see your ProMaintenance Welcome Kit for more details. Your discount will be reflected in your Estimate/Invoice
Sorry, that ProMaintenance Plan # does not match our database. Please check the number and try again or leave the field blank and continue. If you believe you are receiving this message in error, please contact TapeTech ProMaintenance at 844-TT-TOOLS.
The information on file for the ProMaintenance Plan # you entered does not match the Personal Information and E-mail you entered in the form. This information must match. Please check the number and try again or leave the field blank and continue. If you believe you are receiving this message in error, please contact TapeTech ProMaintenance at 844-TT-TOOLS.
CREDIT CARD INFORMATION
We need your Credit Card information on file in order to begin repairs or provide a repair estimate. We will reserve an amount equal to 50% of the requested repairs in the case of a Repair Package or $75.00 in the case of an A la Carte Repair. Your Credit Card WILL NOT BE CHARGED until we have completed the repair or you have elected not to repair the tool following the repair estimate.

Please call the ProService Team at 678-892-2302 to provide your Credit Card information. We are not able to accept this information via e-mail.

CONSENT
I consent to having Asgard collect my name, email, phone number and zip code.*

NOW PRINT THE FORM, GET YOUR SHIPPING LABELS AND SUBMIT THE INFO TO PROSERVICE
Print a copy of this form and include it in the box with your tool when you send it to us.
Click the icon to get your FedEx Shipping Label.
By Clicking the Submit Button you agree with the Terms & Conditions of the ProService Program.
Submit the information to TapeTech. You will receive a confirmation e-mail with this information.
IMPORTANT
You must Print and generate the FedEx label first in order to be able to Submit the information to TapeTech ProService.